Our Mission in Helping you
We recognize the difficulty in initiating psychiatric treatment and the many questions and concerns inherent in pursuing such care. Our goal as a clinic is to provide assurance, comfort, and flexibility in what you choose as a patient and to honor what you may desire.
As a medical clinic, our primary role remains pharmacologic treatment of conditions combined with supportive care and therapy. However, we also understand and honor that patients may not desire initial pharmacologic treatment and will pursue treatment accordingly. Regardless, our goal is to improve our patient's mental health and functioning within the scopes of what is acceptable to them.
Below you will find detailed information regarding your initial visitation.
For your convenience, the information is subdivided in sections.
If you have any further questions, please feel free to call or email us.
What to expect when you contact us
You have several options when scheduling your initial appointment:
1. On our website under Online Scheduling
2. Calling our office at (512) 263-5100
3. Emailing our clinic at firstname.lastname@example.org.
Upon your first contact, you will be asked basic demographic information and a brief reasoning for your contact and whether you have sought psychiatric treatment prior to this. If you choose to call us during business hours (Monday-Friday 8am-5pm) you will be greeted by our clinic staff who would be happy to guide you through the whole process and answer any questions. In the event that you reach our voicemail, you can leave us a confidential voice message and in most cases we will be able to return your call the same business day. If you call us close to closing hours or prior to weekend and are unable to reach us, we will return your call the next business day.
During your scheduling, you will be asked to fill out initial paperwork, which needs to be completed prior to your appointment. If you are unable to complete the paperwork prior to you appointment, please arrive at least 20 minutes before your scheduled appointment time. Filling out paperwork prior to your scheduled appointment will help expedite your check in procedure. All of the necessary paperwork will be emailed to you prior to your appointment.
If you have any concerns or questions about policies, confidentiality or payment issues please refer to the links on our website regarding Policies and Procedures and Payment Information. If you are unable to find your desired answer, you may also refer to our Question and Answer page.
All other concerns and questions can be directed to us via call or email.
What to expect during the day of your appointment
On the day of your appointment, please arrive earlier than your scheduled time. We understand unexpected circumstances may arise but please notify us as soon as possible. We are unable to make accommodations for late appointments without prior notice.
As you present, you may be seated in the main lobby area. Our goal is to see you in a timely manner, but please be aware that on certain circumstances or crisis situations, appointments may run over. In this event, we will do our best to attend to you as soon as possible. We do apologize in advance for any excessive wait time.
It is expected that you pay for your appointment in full prior to your visit with your psychiatrist or therapist.