Lakeway Psychiatry & Behavioral Health
Finding Your Path to Health and Happiness

Finding your Path to Health and Happiness

Our Mission in Helping you

We recognize the difficulty in initiating psychiatric treatment and the many questions and concerns inherent in pursuing such care. Our goal as a clinic is to provide assurance, comfort, and flexibility in what you choose as a patient and to honor what you may desire.

As a medical clinic, our primary role remains pharmacologic treatment of conditions combined with supportive care and therapy. However, we also understand and honor that patients may not desire initial pharmacologic treatment and will pursue treatment accordingly. Regardless, our goal is to improve our patient's mental health and functioning within the scopes of what is acceptable to them.

Below you will find detailed information regarding your initial visitation. 

For your convenience, the information is subdivided in sections.

If you have any further questions, please feel free to call or email us.

What to expect when you contact us

You have several options when scheduling your initial appointment:

1. On our website under Online Scheduling

2. Calling our office at (512) 263-5100

3. Emailing our clinic at

Upon your first contact, you will be asked basic demographic information and a brief reasoning for your contact and whether you have sought psychiatric treatment prior to this. If you choose to call us during business hours (Monday-Friday 8am-5pm) you will be greeted by our clinic staff who would be happy to guide you through the whole process and answer any questions. In the event that you reach our voicemail, you can leave us a confidential voice message and in most cases we will be able to return your call the same business day. If you call us close to closing hours or prior to weekend and are unable to reach us, we will return your call the next business day.

During your scheduling, you will be asked to fill out initial paperwork, which needs to be completed prior to your appointment. If you are unable to complete the paperwork prior to you appointment, please arrive at least 20 minutes before your scheduled appointment time. Filling out paperwork prior to your scheduled appointment will help expedite your check in procedure. All of the necessary paperwork will be emailed to you prior to your appointment.

If you have any concerns or questions about policies, confidentiality or payment issues please refer to the links on our website regarding  Policies and Procedures and Payment Information. If you are unable to find your desired answer, you may also refer to our Question and Answer page.  

All other concerns and questions can be directed to us via call or email

What to expect during the day of your appointment

On the day of your appointment, please arrive earlier than your scheduled time. We understand unexpected circumstances may arise but please notify us as soon as possible. We are unable to make accommodations for late appointments without prior notice. 

As you present, you may be seated in the main lobby area. Our goal is to see you in a timely manner, but please be aware that on certain circumstances or crisis situations, appointments may run over. In this event, we will do our best to attend to you as soon as possible. We do apologize in advance for any excessive wait time.

It is expected that you pay for your appointment in full prior to your visit with your psychiatrist or therapist.

What to expect when meeting with your psychiatrist

During your initial evaluation, you will meet Dr. Ziba Rezaee. Please note that all visits with her are entirely confidential, with only several listed exceptions (listed in Policies and Procedures). You may accompany family but you will be asked if we are allowed to talk to them. Under no circumstance can we initiate any collaboration or conversation with any individual without your permission.  If our patient is a minor, then parents and legal guardians will need to consent to all treatment but patient may still be interviewed alone.  Initial evaluation will consist of obtaining details from your past, including medical history, past psychiatric treatments, your current living and social situation, with main focus being the primary reason you are seeking treatment.

Once your history is obtained, Dr. Rezaee will discuss your personal preferences and options in seeking treatment.  Once you are able to come to an agreement on tentative treatment, Dr. Rezaee will discuss with you regarding assessment and plan.  In most cases, Pharmacologic treatment is initiated with consent of patient. If you have any reservations regarding medications please discuss this with your doctor. If medications are not desired, we can initiate psychotherapy or refer out for further specialized treatment. In some cases, prior to initiating any medications, depending on your pre-existing medical condition, we may order labs or clearance from your primary care physician.

Please take note that if you have been seen by a former psychiatrist, it may be pertinent and useful for us to obtain past records. We are only able to obtain records and collaborate with individuals and entities that you give us written permission to contact. Exception to this law is collaboration amongst medical physicians and healthcare providers via phone in obtaining pertinent information in your care; such collaboration is HIPPA protected.   HIPPA laws (described further in Policies and Procedures) protect your privacy and confidentiality and we honor this with the utmost regard.  

Once you are seen and treatment has been initiated, you will be scheduled for monthly follow-ups. If your condition is severe or psychotherapy is required,  you may require more frequent follow-ups. Once stable, your appointments may be scheduled every 3 to 6 months.

Forms to be filled out prior to your appointment

The following forms need to be filled out completely prior to your appointment time.  It is preferred that you print and complete the forms prior to your appointment date to expedite your visitation.  If this is not possible, we will give you the below forms when you arrive. If you will be completing the forms in the office, please arrive at least 20 minutes before your scheduled appointment time. If possible, please email or fax us the Release of Information Form PRIOR to your appointment day.

 Form Name
 Description of Form
 Patient Demographic 
 Form inquiring about basic information, your demographics, and contact information
 Patient Clinical History
Form inquiring about your medical, psychiatric, social history 
 Patient Release of Information 
Form to be filled by you and with your permission allowing our clinic to collaborate or obtain information from/to individuals or entities including past psychiatric/medical care
 Patient Consent for Treatment
Form to be read and signed in order to allow us to treat
Acknowledgment of Receipt of Notice of Privacy Practices
Form to be signed in acknowlegment of our privacy and confidentiality laws dictated by HIPPA and state/federal laws
Clinic Policies and Procedures
 Form that outlines all the clinic policies and guidelines
Acknowledgment of Receipt of Clinic Policies and Procedures 
 Form to be signed acknowledging that you have read and accept the clinic policies and procedures
Clinic Payment Policy
 Form outlining all the pertinent payment policies
Acknowledgment of Receipt of Clinic Payment Policy
 Form to be signed acknowledging that you have read and accept the clinic payment policies
 Credit Card Authorization Form
 Form to be signed to authorize any outstanding charges to be applied to credit card on file